Shipping Policy
Shipping and Returns Policy
SCIFAX INFORMATION AND ANALYTICS PRIVATE LIMITED
Last updated: April 9, 2025
By placing an order through our website http://url-link-shortener.x-i.me, you agree to the following terms. These terms protect both parties and clearly outline expectations regarding our service.
1. General
Orders are subject to stock availability. We strive to accurately maintain stock levels; however, discrepancies occasionally occur. In such cases, we will fulfill available items immediately and notify you about backordered items. You may opt to wait for restocking or request a refund for unavailable items.
2. Shipping Costs
Shipping charges are calculated at checkout based on weight, dimensions, and destination. The final shipping cost displayed at checkout will be the total shipping charge.
3. Returns
3.1 Change of Mind Returns
We accept returns due to a change of mind within 90 days from the receipt of your order, provided the items are unused, in original packaging, and resellable condition. Customers must arrange and pay for return shipping. Upon receipt and approval of the returned items, store credit equivalent to the purchase price of the goods (excluding shipping costs) will be issued. Shipping charges will not be refunded.
3.2 Warranty Returns
We honor valid warranty claims submitted within 90 days from the date of receipt. Customers initially pay for return shipping but will be reimbursed upon approval of the warranty claim. Warranty claims are typically processed within 7 business days of receipt.
Upon warranty approval, customers may choose:
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A refund to the original payment method
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Store credit
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Replacement item (if available)
4. Delivery Terms
4.1 Domestic Transit Time Domestic shipments typically take 2-7 days.
4.2 International Transit Time International shipments typically take 4-22 days, varying by courier selection.
4.3 Dispatch Time Orders are dispatched within 2 business days of payment confirmation. Our warehouse operates Monday through Friday, excluding national holidays.
4.4 Change of Delivery Address Delivery addresses can be updated anytime before dispatch.
4.5 P.O. Box Shipping We ship to P.O. boxes via postal services only.
4.6 Military Address Shipping We ship to military addresses via USPS only.
4.7 Out of Stock Items Orders containing out-of-stock items will ship when stock is replenished. Available items will be reserved.
4.8 Delivery Delays If delivery exceeds the expected timeline, contact customer support for investigation.
5. Shipment Tracking
Upon dispatch, you will receive tracking information to monitor shipment progress.
6. Parcels Damaged in Transit
If a parcel arrives damaged, please refuse delivery if possible and immediately contact customer service. If already delivered, notify us promptly for further instructions.
7. Duties & Taxes
7.1 Sales Tax Sales tax is included in the price displayed on the website.
7.2 Import Duties & Taxes Import duties and taxes may apply for international shipments and are payable upon arrival in the destination country. Customers who refuse to pay import duties and taxes will be charged the return shipping cost and refunded only the value of goods minus initial shipping costs.
8. Order Cancellations
You may cancel your order anytime before dispatch. For orders already dispatched, please refer to our returns policy.
9. Insurance
Shipments are insured for loss and damage per courier's standard terms.
9.1 Damaged Parcels Refunds or replacements will be processed after courier investigation completion.
9.2 Lost Parcels Refunds or replacements will be processed after confirmation of parcel loss by courier investigation.
10. Customer Service
For customer support, please contact:
Email: office@scifax.com
SCIFAX INFORMATION AND ANALYTICS PRIVATE LIMITED
#23/3, V.R.D. Road, Villuppuram
Ulundurpet – 606107, India